Delivery & Return

Delivery & Return Policy for FNJ Collections

At FNJ Collections, we aim to ensure a seamless shopping experience with reliable delivery and flexible return options. Please read our detailed policy below to understand our delivery and return procedures.

Delivery Policy

  1. Delivery Options & Costs

    • Standard Delivery: €5, delivered within 3 working days within Ireland.

    • Urgent Delivery: €8, prioritized for faster processing and delivery.

    • Free Delivery: Available on orders over €70 (standard delivery only).

    • International Delivery: Costs and timelines vary by destination and will be calculated at checkout.

  2. Order Processing Times Orders placed before 3:00 PM (local time) are processed on the same day. Orders received after this time or during weekends and public holidays will be processed on the next working day.

  3. Delivery Timelines

    • Ireland: Standard delivery takes approximately 3 working days.

    • International: Delivery times vary by destination. Estimated timelines are provided at checkout.

  4. Tracking Your Order After your order is dispatched, you will receive a tracking number via email. Use this to monitor your shipment’s progress.

  5. Failed Deliveries Ensure your shipping address is accurate. FNJ Collections is not responsible for delays or additional charges caused by incorrect addresses.

  6. Lost or Damaged Orders Notify us within 48 hours if your order is lost or damaged. We will investigate and offer a resolution, which may include a replacement or refund.

Return Policy

  1. Eligibility for Returns

    • Items must be unused, unworn, and in their original packaging with tags attached.

    • Returns are accepted within 7 days of receipt.

  2. Return Process

    • Contact our support team at support@fnjcollections.com with your order details and reason for the return.

    • Once approved, you will receive instructions on how to send back the item.

  3. Return Shipping Costs

    • Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

  4. Refunds

    • Refunds are issued to the original payment method within 7-10 business days of receiving the returned item.

    • Shipping fees are non-refundable.

  5. Exchanges

    • We offer exchanges for size, color, or defective items. Contact us to arrange an exchange within 7 days of receipt.

  6. Non-Returnable Items

    • Items marked as final sale.

    • Used, worn, or damaged items not caused by delivery issues.

Contact Us

For assistance with deliveries or returns, reach out to us via: