FAQ & Support

Frequently Asked Questions (FAQs)

1. What payment methods do you accept? We accept major credit and debit cards, PayPal, and other secure payment methods as displayed during checkout.

2. Do you offer free shipping? Yes, we offer free standard shipping on all orders over €70. For orders below this amount, a standard shipping fee of €5 applies.

3. How long does delivery take? For deliveries within Ireland, standard shipping takes 3 working days. Urgent delivery options are available for a fee of €8.

4. Can I return an item? Yes, we accept returns within 7 days of receipt for unused, unworn items in their original packaging. Customers are responsible for return shipping costs. Please contact us for assistance with returns.

5. How do I track my order? Once your order is shipped, you’ll receive a tracking number via email. Use this number to check your delivery status on the carrier’s website.

6. Can I change or cancel my order? Orders can be changed or canceled within 24 hours of placement. Please contact our support team promptly for assistance.

7. Do you ship internationally? Yes, we ship worldwide. Delivery times and charges vary based on the destination. Please check the shipping options at checkout for more details.

8. What should I do if I receive a damaged or incorrect item? If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order details and a photo of the item. We’ll work to resolve the issue quickly.

9. How do I contact customer support? You can reach our support team at support@fnjcollections.com or through the contact form on our website. We aim to respond to all inquiries within 24 hours.

10. Do you offer size guides for your products? Yes, size guides are available on each product page to help you choose the perfect fit.

11. What materials are your shirts made of?

  • Sweatshirts: 70% cotton and 30% polyester for a comfortable yet durable feel.

  • Polo shirts: 100% cotton for breathability and softness.

  • T-shirts: 100% cotton for a lightweight and comfortable fit.

12. Are the colors of the shirts in the pictures accurate? While we strive to display accurate colors, there may be slight variations between the pictures and the actual product due to lighting and screen settings.

13. How should I care for my shirts? We recommend washing all shirts in cold water and drying on a low setting to maintain their quality and prevent shrinkage. Always follow the care instructions on the label.

14. Are your shirts suitable for sensitive skin? Our 100% cotton T-shirts and polo shirts are gentle on the skin, making them suitable for most individuals, including those with sensitive skin.

15. Do your shirts shrink after washing? Our shirts are pre-shrunk to minimize shrinkage. However, following the care instructions will ensure they retain their shape and size.